Your order will be shipped out within 1 working day if the items are available in stock.
If the items are not available, we will send you an email within 1 working day with the estimated waiting time. Waiting time is approximate and it depends on the availability of our suppliers.
Final prices are summed by the product price and the shipment price.
FEES AND CUSTOM DUTIES
For all customers living outside the European Union, the price does not include eventual taxes. For this reason you may be asked to pay the corresponding duties when the sunglasses and optical frames reach your country. Duties depend on the customs of your country and not on Occhiblu while they are on the recipient’s charge.
As Custom policies vary widely from one country to the other, Olliespectacleshapers cannot control or predict these charges and their final amount. If you should need further information about Custom fees please contact your local Fedex, UPS, DHL or the Customs directly.
Duties are usually collected by the courier upon delivery but they may also be applied later.
– Wire transfer (only in Italy)
– Credit Card (Visa, Mastercard and AMEX)
It is possible to use Discover and other cards choosing Paypal (it is not necessary to be registered with them).
American Express payments are only available for payments in Euro and USD.
Bank transfer is available only in Italy
We guarantee that every transaction you make on Olliespectacleshapers.com is safe.
OtticaOcchiblu adopts the Italian Banca Sella Group’s ‘Gestpay’ online payment system and can thus guarantee the highest security standards for all online transactions during every step of data transmission.
Credit Card data in transit are transmitted only via the Banca Sella server (protected by the SSL3 security protocol with high-grade 128 bit encryption: the highest safety standard currently available using server-side certification) and subsequently to the international authorisation circuits.
Buyers credit card numbers are never recorded by the OtticaOcchiBlu server and cannot be traced.
For any further information regarding security you may contact us at the following address:[email protected]
HOW TO SEND BACK PURCHASED PRODUCTS
Please read and follow the instructions that are described on Return policy page.
PACKAGING AND DELIVERY
All sunglasses and optical frames are delivered with their original packaging, as given from the different brands sold. All our products are carefully and safely packaged in order to protect them from impacts and thermal exposure.
You may refuse delivery and contact us immediately in case of damaged packaging,
It is possible to have products sent to an address different from your own, just write it in the order form while placing your order.
All our packages are assigned to professional couriers that cannot leave unguarded items in front of the door.
We suggest you to specify an address where the courier will find somebody who can sign for the delivery.
You can track your package using your tracking number on the couriers’ website.
All our shipments can be tracked after 24/48 hours from the receipt of our e-mail.
Shipping rates and delivery time can be checked on this page. page.
All OtticaOcchiBlu items are original and 100% authentic.
All the items come in their original case with authenticity certificate and accessories.
All the items are 24 months warranty covered from the date of purchase against production defects.
OtticaOcchiBlu is not responsible for direct or indirect damages occurred to people or things due to the bad performances of the products.
The acceptance of all terms is made fulfilling the order form.
You can write an email to [email protected] or fill out the form if any issue. We will answer your question the first working day after receipt your request and within 24/48 hours. You can also reach us on the phone at this number +39 040 372 8953.
Our customer service is at your disposal from Monday to Friday from 8,30 am to 7 pm and on Saturday from 9,00 am to 12 am (Central European Time), except from National Holidays (in this case you will be notified in advance)
According to Article 14 of the Regulation 524/2013, consumers may address their claim to the European Union’s ODR (Online Dispute Resolution) platform at the following link http://ec.europa.eu/consumers/odr/. The ODR platform will allow consumers and traders to settle their online disputes at the click of a mouse, both for domestic and cross-border purchases, without the need to go through lengthy and costly court proceedings. For any further information, please contact us: [email protected]
OLLIESPECTACLESHAPERS – MC Eye Group srl, Via S. Lazzaro – 34100 Trieste – ITALY
E-mail: [email protected] – Tel. +39 040 372 8953