SUNGLASSES AND OPTICAL FRAMES
1. ARE THE PRODUCTS DISPLAYED ON YOUR WEBSITE ORIGINAL?
Yes, all the products sold through our website (www.OLLIESPECTACLESHAPERS.com) are 100% original!
All sunglasses and optical frames are sold and shipped with their original case, and, when the brand provides it, with its cleaning cloth and eventual accessories.
2. DO THE SUNGLASSES AND OPTICAL FRAMES HAVE A WARRANTY?
Yes sure, all products sold have 24 months warranty for law that covers UNIQUELY production defects.
The damages provided in the normal daily use of the product are not covered by warranty.
In order to evaluate if a defect is covered or not from the warranty, you can send as a picture attached to a description of the damage filling in this form (LINK)
Spare parts that are not included in the warranty, can be bought separately.
3. HOW CAN I KNOW IF A PRODUCT IS AVAILABLE?
Usually all sunglasses and optical frames are immediately available, but availabilities are in constant update with our stock.
The availability of a product can be checked directly in our website. If the selected product should not be available in stock, you can contact our customer service (contacts) that will confirm expected delivery dates.
4. IS IT POSSIBLE TO ORDER SPARE PARTS?
Sure, you have the possibility to order temples, lenses, nosepads, extra cases etc. Please contact our customer service for further informations.
PAYMENTS AND SAFETY
1. WHAT KIND OF PAYMENTS DO YOU ACCEPT ON YOUR E-COMMERCE?
Ottica Occhiblu accepts payments through PayPal. PayPal is the most secure payment method for online transactions ( we remind you that it is not necessary to have a PayPal account in order to login and all type of credit cards are accepted to finalize the transactions)
2. IS IT SAFE TO PAY WITH MY CREDIT CARD?
Credit card payments are made through the PayPal website and are 100% secure.
3. I HAVE BOUGHT A PRODUCT BUST DIDN’T RECEIVE A CONFIRM EMAIL, WHAT SHOULD I DO?
In the event you have bought a product from our website and didn’t receive notify of the confirmed order, it may mean that the transaction failed to finalize.
Contact immediately your account bank and our customer service.
4. IS THE MONEY WITHDRAW IMMEDIATELY?
If the payment is confirmed by PayPal the money will withdraw immediately.
DELIVERY TIME AND SHIPMENT COSTS
1. WHEN WILL I RECEIVE THE SUNGLASS/OPTICAL FRAME
If the product is immediately available, we will notify the departure of the product from our facilities inside 24 hours time
If the article should NOT be available in our stock, you will receive an email specifying the expected delivery date.
Once shipped from our facilities, the timing of the delivery will be handled by the couriers and by the eventual customs of your country. Through your tracking number, emailed to you in the order confirmation, you will be able to check the status of your delivery throughout the official courier’s websites.
2. HOW ARE THE SHIPMENTS DONE?
The shipments are done using couriers like: DHL, FEDEX, TNT, BARTOLINI and UPS.
The goods are always accurately packed to be protected in each phase of the delivery, in order to received it without damages.
If there should be any kind of problem regarding the status of the package or carton of your shipment, please contact us immediately. We will get in contact with the handling courier to resolve directly any issue.
3. HOW MUCH DOES THE SHIPMENT COST?
To understand the shipment cost for your selected product, please visit our page in the shipment section.
4. ARE THERE ANY TAXES TO BE PAID ON SHIPMENTS TRAVELING TO THE EU?
If you are living in a country of the European Union, the prices will be seen on Ottica Occhiblu as included of European VAT
You will NOT have to pay customs for these goods.
5. ARE THERE ANY EXTRA TAXES TO BE PAID FOR EXTRA-EU SHIPMENTS?
If your country is not part of the European Union, the prices shown on our e-commerce website will not include the European VAT taxation.
The courier could ask extra costs for custom taxes following your country’s law and directives when the delivery will occur.
The customs will be charged to the customer.
The duties and custom prices do not depend on Ottica Occhiblu, but on the custom department of your country.
6. WHAT IS THE CUSTOM PRICE I WILL HAVE TO PAY
Import duties are alway charged to final customers, and will not depend on OLLIESPECTACLESHAPERS, but on local custom department.
To understand the costs of duties for your country, you can contact DHL’s customers service of your country or your country’s custom department.
RETURNS AND REFUNDS
1. CAN I RETURN A PURCHASED GOOD?
Yes, it is possible to return your purchased product within 30 days from the delivery date following our return policies
The product must not be used in the meanwhile, it must not be damaged and must be returned in the the original case and full packaging.
2. WILL I HAVE TO PAY THE RETURN SHIPMENT COSTS?
Shipment costs will be charged to the customers.
3. CAN I RETURN MY PURCHASED SUNGLASS AND GET A REFUND?
Yes, if all the return policy conditions are satisfied, we can proceed with a money refund for the customer. We remind you that all the return shipment costs will be charged to the customers.
4. HOW LONG WILL IT TAKE TO GET THE REFUND MONEY IN MY BANK ACCOUNT?
Refund timing and the possibility to see the refund amount of money in your bank account, depend from your personal bank and your credit card company.